Service
Pre-sales service:
1.Provide detailed product technical information, product specifications for customer reference.
2.To provide users with the actual use of the recommended products and configuration, to ensure that users buy practical, cost-effective products.
3.Welcome customers to visit the office of Zhiwei Power, and strive to provide a variety of convenient conditions.
In-sale service:
1.At any time to answer questions for customers, to assist users to sign contracts, and strictly abide by the provisions of the contract law, to ensure that the quantity of products for customers.
2.Take the initiative to communicate with customers, choose the appropriate mode of transportation, to ensure that the products are timely delivered to the hands of users.
After-sales service:
1. Timely arrange after-sales personnel to carry out technical training and guidance to users on the scene, introduce the system functions, operation methods and product maintenance in detail, and ensure that the faulty products are repaired in a short time.
2.In the process of product use, our company’s after-sales personnel will track and understand the user’s use of the product in a timely manner, and establish user information feedback files.
3.Regular phone visits to users, for users to avoid worries.
When we visit your company's factory, can we go to see your company's running equipment?
sure. You can visit our local customer’s factory during working hours to see the equipment in operation.
Will your company help us train workers?
Will do. You can send technicians to our factory for training before shipment to understand how to operate the equipment.
Can provide board and lodging.
Where is your company located? Can we come and visit?
We are in Baoding, Hebei Province.
The company adheres to the principle of “Wisdom Wins Innovation, Micro-Improvements See Quality,” and strives to achieve the ultimate customer satisfaction.
What are your prices?
Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
Do you guarantee safe and secure delivery of products?
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.